<span 12pt=""><span 12pt="">Hello {staff_firstname} {staff_lastname} <br /><br />A new feedback rating has been received from client {appointment_client_name}. View the new feedback rating submitted at the following link:</strong> <a href="{appointment_admin_url}">{appointment_admin_url}</a></span><br /><br /><br />{companyname}<br />{crm_url}<br /><span 12pt=""></span></span>